Shipping & Fulfillment Policy

Last Updated: September 2, 2026

Prescription Approval Required

Prescription medication is shipped only after a licensed healthcare professional determines that treatment is clinically appropriate and issues a valid prescription. Completing intake or purchasing a program does not guarantee that a prescription will be issued.

Processing Times

After prescription approval, pharmacy and fulfillment processing may require additional business days before shipment. Website shipping or delivery timeframes are estimates unless expressly stated otherwise and may vary because of clinical follow-up, pharmacy workload, inventory, state requirements, weekends, holidays, weather, destination, carrier, or service level. MDRxLabs is not a shipping carrier and cannot guarantee a carrier delivery date or time. Tracking may be provided when available.

Shipping Address

You are responsible for providing a complete and accurate shipping address. Address changes may not be possible after a prescription has been transmitted to the pharmacy or fulfillment has begun. Contact support@mdrxlabs.com immediately if you discover an address error.

Temperature-Sensitive Medication

Some medications may be temperature sensitive. Follow the storage instructions supplied with your prescription. If a package arrives damaged, leaking, unusually warm or cold, or you believe medication integrity may have been affected, do not use the medication until you receive instructions from the dispensing pharmacy or your healthcare provider. Contact support@mdrxlabs.com promptly so the issue can be routed for review.

Lost, Damaged, Incorrect, or Returned Packages

Report a missing, damaged, or incorrect shipment as soon as reasonably possible. MDRxLabs may request photographs, tracking or packaging details to investigate. Replacement or reshipment may depend on the dispensing pharmacy, carrier investigation, prescription requirements, and applicable law. Prescription medications generally cannot be returned, restocked, or reused after dispensing; do not mail medication back to MDRxLabs unless specifically instructed in writing.

Contact

Questions about shipment status or fulfillment may be sent to support@mdrxlabs.com.